Delivering on what we promise.

At Vector Free we know that we cannot achieve our objectives when we work as individuals. 
That's why we are so proud of our team culture which is driven by strong leadership that recognises the importance of enhancing management capability and providing the resources our team needs to get the job done well.

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Quality Policy Statement

Client Focus

​Quality is an integral part of Vector Free achieving our ambition of being a key player in our clients achieving their ultimate biosecurity and vertebrate pest management objectives.  Our commitment and indeed our mission is to continuously strive to meet our clients' need for total value from end to end in the contract life cycle, never compromising on health, safety, or quality.

Our company values are the foundation of a client focused approach to our work and guide us in the way we conduct ourselves both personally and professionally towards reaching our quality objectives.

• We’re proud to be a company that’s resilient, resourceful and competitive.  We provide a service to our clients that is value for money, flexible and dynamic.
• One of our key strengths is our adaptability to change and our willingness to make things work for all involved, from our clients right down to landowners and interest groups.
• We understand the importance and long term value of building strong relationships, with our partners and within the communities where we work.  The trust and respect we develop in our relationships is key to our success and we aim always for a fair and balanced outcome for all.​​​
• Trust, honestly and fairness are instilled through our company culture, led from the top down.  Our leaders walk the talk and we focus on aligning ourselves with others that consistently show their integrity through their behaviour, and that extends to employees and subcontractors.  

Quality Management System

​Our commitment to quality is guided by our Quality Management System, which aligns with the principles of ISO 9001:2015.  Compliance with the requirements of our system is critical to Vector Free being able to provide a level of overall management and expertise in the field that we can justifiably be proud of,  and which is provided in such a way that is enjoyable and profitable for all.  Whilst we retain control thorough prescribed processes and procedures, our people are empowered to utilise their individual strengths to do what is necessary; to be innovative and go beyond expectation.

Quality Commitment

​Our Quality Policy encourages the development of a client focus in all aspects of the work we do, with the objective of developing and delivering a consistently excellent service that meets our commitment to total value.

• Each and every person representing Vector Free is charged with the responsibility of protecting and enhancing our quality objectives within any area in which they have control or influence.
• We commit to ensuring our service complies with all legal and statutory requirements as well as our own and those of our clients.
• We commit to providing opportunities for everyone involved in our business to understand and get on board with our quality objectives.  Our people have a wide range of skills and life experiences - working together we drive quality improvement through training, participation, engagement, and promoting innovative thinking. 
• We commit to the continual improvement of our management system to ensure it remains effective.  We do this by measuring our progress throughout the year, investigating when things do not go exactly to plan and ensuring the right plans are put in place.​